Privacy Policy

 Privacy statement

First things first – your privacy is important to us. This means that we’re committed to protect and safeguard all personal information you provide to us. We act in our customers best interests and we are transparent about the processing of your personal data. This document describes how we use and process your personal data, provided in a readable and transparent manner.

If you’ve used our website before, you know that hotel Delfin offers online reservations services through our own website, as well as through other online platforms such as websites, Expedia, HRS and social networks. Wondering why we emphasize this? The reason is that all the information that follows does not refer to one or two, but to all the platforms. Multiple platforms, one privacy statement.

This unique Privacy Statement applies to any kind of the information we collect through these platforms or other resources associated with these platforms (such as contacting our customer service via e-mail). Thanks to that, this text is far less tiring. If you’re a travel service provider, we strongly encourage you to read the travel service providers Privacy Statement.

We might amend the Privacy Statement from time to time. If your privacy is important to you,  follow this page regularly and you will always be up to date. If we make any updates to this Privacy Statement in a way that will impact you ( e.g., if we intend to process your personal information for purposes other than those previously disclosed to you through this Privacy Policy), we’ll notify you about the changes before any activities begin. Sad but necessary part: in case of disagreement with this Privacy Statement, you should stop using our services. If you agree to our Privacy Statement, you’re ready to book your next trip through us. Your dream vacation can begin!

What kind of personal information does Hotel Delfin collect?

We can’t help you find the perfect trip without information, so when you use our services there are certain things we ask for. This is typically routine info – your name, preferred contact details, the names of people travelling with you, and your payment info. By your choice, you might also decide to submit additional requests related to your upcoming trip (e.g., certain preferences). Furthermore, we also collect information from your computer, phone, tablet or other device that you use to access our services. There are also situations where we obtain information about you from others or automatically collect other types of information.

Why hotel Delfin collects and use your personal information?

We got pretty good reason why we need your personal information – this way we can more easily manage your online travel reservations and provide you with the best possible service. Also, we use your personal information to contact you and keep you informed about the latest offers and special promotions and other products or services that we believe might be of interest to you.

How does hotel Delfin share your information with third parties?

There are different parties integrated into services of hotel Delfin in various ways and for various reasons. The primary reason we share your data is to provide the trip provider with the relevant info to complete your trip reservation. We also involve other parties who may receive some of your information, and these include people we work with to provide hotel Delfin services, financial institutions, advertisers, or in some cases governmental or other authorities. We do not sell or rent your personal information.

How does hotel Delfin use social media?

The use of social media may be integrated into the existing services of hotel Delfin in various ways, which can mean that we will collect parts of your personal data, or the social media provider receiving some of your info.

What security procedures does hotel Delfin put in place to safeguard your personal data?

We’ve implemented a range of procedures to prevent unauthorized access and the misuse of personal that data we process.

How does hotel Delfin treat personal data belonging to children?

Unless indicated otherwise, we only process information about children with the consent of parents or legal representatives, or when the information is shared to us by the parents or legal guardians themselves.

How can you control the personal data you’ve given to hotel Delfin?

You have the right to review the personal data we keep about you at any time. You can request access of your personal information by emailing us at our e-mail address.

Who is responsible for processing personal data on the hotel Delfin website?

Visus Zadar d.o.o. based in Zadar, Croatia, controls the processing of personal data on its website.

What kind of personal data does hotel Delfin collect?

So you’re looking for some more in-depth info. Here’s closer look at what type of personal data we collect.

Personal information you give to us.

Hotel Delfin collects and uses the info you provide to us. When you make a trip reservation, you are (at a minimum) asked for your name and email address. Depending on the trip reservation, we may also ask for your home address, telephone number, payment details, date of birth, names of guests traveling with you and any preferences (such as dietary or accessibility requirements) related to your travel and accommodation.

If you need to get in touch with our customer service team or reach out to us in a different way (such as social networks or communicate with our authorized accommodation sellers such as, Expedia group, HRS and similar), we’ll collect your personal information too. Guests might also receive an invitation to write a review to help prospective guests find what they are looking for. We will collect any info you’ve included in your reviews, along with your nickname and avatar if you use one.

There are other instances where you’ll provide us with information as well. For example, if you search our site through a browser on your mobile device, you may choose to give hotel Delfin access to your current location or contact information – this helps us to give you the best possible service and experience (e.g., to see our location or attractions which are appropriate to your location or other recommendations). You can also create an account that allows you to save personal preferences, add photos, rate pre-booked items, and plan or edit future bookings, or benefit from other features available only to account holders (such as discounts or other benefits we can offer). We may offer you referral programs or sweepstakes, and participating in these will also mean providing us with relevant personal data. In addition, you can send us feedback or ask for help using the services of hotel Delfin.

Personal information you give us about others.

Of course, you might not simply be making a trip reservation for yourself. You might be taking trip with other people whose information you will provide during the trip reservation or you may make an accommodation reservation on behalf of someone. In some cases, you can use hotel Delfin to share certain information with others. This can take the form of sharing a wish list, participating in a referral programs, but such information may only be used in the manner described in the interface provided – check the details for more information.

At this point, we have to make it clear that it is your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and that they have understood and accepted how hotel Delfin uses this data (as described in this Privacy Statement).

Personal information we receive from other sources.

We do not collect only information you provide to us – we may also receive information about you from other sources. They include business partners such as distribution partners and other independent third parties, and anything we receive from them can be combined with information you provide to us. For example, services are not provided exclusively through and applications, but are also integrated into the services of distribution partners that can be found online. If you use some of them, you can provide the information needed for the reservation to our business partner, and he then forwards them to us. We also use the services of other service providers to facilitate payment transactions between guests and us. These service providers share payment information with us so that we can manage and process the accommodation reservation and make the whole process go smoothly for you.

Accommodation providers also share information about you with and the like – this can happen if you have questions about the booking and if there are difficulties with the booking (although of course we do not like when this happens).

Why does hotel Delfin collect and use your personal data?

We use the info collected about you for a various purposes. Your personal data may be used in the following ways:
A. Trip reservations: We use your personal data to complete and administer your online trip reservation, which is essential for us to provide this service as a company for you.
B . Customer service: We provide customer service, and we are here to help our customers from 07:00 to 23:00 per day, 7 days a week. Sharing relevant details such as reservation info or your booking number, with our customer service allows us to respond when you need us – including assistance in finding suitable accommodation and answering any questions related to your accommodation reservation (or any other queries).
C. Marketing activities: We use your information for the following marketing purposes:

1. Using your contact info to send you regular news about our products and services. You can unsubscribe from email marketing communications quickly, easily, and anytime. All you need to do is click the “Unsubscribe” link included in each newsletter.
2. Based on your info, individualized offers might be shown on hotel Delfin website, on mobile apps or on third-party websites/apps (including social media sites), and the content of the site displayed to you might be personalized. These could be offers that you can book directly on hotel Delfin’s website or through our partners’ websites, or other third party products that we think you might like.
3. When you participate in other promotional activities (such as sweepstakes, referral programs or competitions), only relevant information will be used to administer these promotions.

D. Communicating with you: There might be other times when we get in touch, including by email, by chatbot, by mail, by phone, or by text. Which method we choose depends on the contact information you’ve previously shared.

We process the communications you send to us. There could be a number of reasons for this, including:

1. Responding to and handling any request you or the or similar sales channel have made.
2. If you have started but not finished a trip reservation online, we might contact you to invite you to continue with your reservation. We believe this additional service benefits you because it allows you to carry on with the reservation without having to search for trip provider to enter your reservation details again.
3. When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with hotel Delfin or the sales channel.
4. We also send you other material related to your trip reservations, such as how to contact hotel Delfin if you need assistance while you’re away, and information that we feel might be useful to you in planning or making the most of your trip. We might also send you material related to upcoming trip reservations or a summary of previous trip reservations.

E. Improving our services: We also use personal data for analytical purposes and product improvement. This is part of our commitment to improving our services and enhancing the user experience.

In this case, we use data for testing and troubleshooting purposes, as well as generating statistics about our business. The main goal here is to get insights into how
our services perform, how they are used, and ultimately to optimize and customize our website and apps, making them easier and more meaningful to use. As much as possible, we strive to use anonymized and de-identified personal data for this analytical work.

F. Guest’s reviews and other destination-related info: During and after your Trip, we might invite you to submit a review. We can also make it possible for the people you’re traveling with or whom you booked a reservation for to do this instead. This invite asks for information about us or the destination. By completing a review, you’re agreeing that it can be displayed on, for example, the relevant trip provider information page on our websites, on our mobile apps, on our social media accounts and social media apps, or on the online platform of the relevant Trip Provider or business partner’s website. This is to inform other travelers about the quality of the trip service you used, the destination you have chosen or any other experiences you choose to share.

G. Promotion of a safe and trustworthy service: To create a trustworthy environment for you, the people you bring with you on your trip, our business partners, we continuously analyze and use certain personal data to detect and prevent fraud and other illegal or unwanted activities. Similarly, we use personal data for risk assessment and security purposes, including when you report a safety concern, or for the authentication of users and reservations. When we do this, we may have to stop or put certain trip reservations on hold until we’ve finished our assessment.

I. Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal claims and disputes, for regulatory investigations and compliance, to enforce hotel Delfin online reservation service terms of use or to comply with lawful requests from law enforcement. 

Providing your personal data to hotel Delfin is voluntary. However, we may only be able to provide you with certain services if we can only collect some personal data. For instance, we can’t process your trip reservation if we don’t collect your name and contact details.

If we use automation to process personal data that produces legal effects or similarly, significantly affects you, we’ll always implement the necessary measures to safeguard your rights and freedoms. This includes the right to obtain human intervention.

To process your personal data as described above, we rely on the following legal bases:

As applicable, for purpose A to B, hotel Delfin relies on the legal basis that the processing of personal data is necessary for the performance of the contract, specifically to finalize and administer your trip reservation.

In view of purposes C to G, hotel Delfin relies on its legitimate interest, to provide and improve services, and to prevent fraud and other illegal acts. When using personal data or a third party’s legitimate interest, hotel Delfin will always balance your rights and interests in the protection of your personal data against hotel Delfin’s rights and interests or those of the third party. For purpose I, hotel Delfin also relies, where applicable, on compliance with legal obligations (such as legal law enforcement requests).

Finally, where needed under applicable law, hotel Delfin will obtain your consent prior to processing your personal data, including for email marketing purposes or as otherwise required by law.

If you wish to object to the processing out under C to G and no opt-out mechanism is available to you directly , please contact

How does hotel Delfin shares your personal information with third parties?

In certain circumstances, we’ll share your personal data with third parties. These third parties include:
1.This aspect is relevant to what we do! In order to complete your trip reservation, we transfer relevant reservation details to the trip provider you have booked. Depending on the trip reservation and the trip provider, the details we share can include your name, contact and payment details, the names of the people accompanying you and any other information or preferences you specified when you made your trip reservation. Depending on the trip reservation and the trip provider, the details we share can include your name, contact and payment details, the names of the people accompanying you and any other information or
preferences you specified when you made your trip reservation. If you have a query about your trip, we may contact the trip provider to handle your request. Unless payment is made during the booking process, via the, Expedia or other trip providers websites, we will forward your credit card details to the booked trip provider for further handling (assuming you’ve provided us with those details).

2.Third-party service providers: We use service providers from outside to support us in providing our services. This processing is done for several reasons, including sending marketing materials or verifying the accuracy of the email address you provided during the booking process. Third parties providing services have undertaken to maintain the confidentiality of the information provided and may not use your personal data for purposes other than those specified by hotel Delfin.

3. Payment providers and (other) financial institutions: When a chargeback is requested for your trip reservation, either by you or by the holder of the credit card used to make yourreservation, we need to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This may also include a copy of your reservation confirmation or the IP address used to make your reservation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

4. Competent authorities: We disclose personal data to law enforcement to the extent that it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud, or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

5. Business partners: We work with many business partners around the world. These business partners distribute or promote the services of hotel Delfin.

When you make a reservation on one of our business partners’ websites or apps, certain personal data that you give them, such as your name and email address, your address, payment details and other relevant information, will be forwarded to us to finalize and manage your trip reservation. If customer service is provided by the business partner, hotel Delfin will share relevant reservation details with them (as and when needed) in order to provide you with appropriate and efficient support. When you make a reservation on a business partners’ website, he might receive certain parts of your personal info regarding certain reservation, like your name or e-mail. This is done for the partner’s internal purposes (such as analytical purposes) and, if you request, for the purpose of running a loyalty or marketing program.

Countries your data may be transferred to may not have laws that provide the same level of protection for your personal data as laws within the EEA. Where this is the case, we will put appropriate safeguards in place to make sure that these transfers comply with European privacy law. Where this is the case, we will put appropriate safeguards in place to make sure that these transfers comply with European privacy law. You can ask us to send you copies of such contracts.

How does Hotel Delfin make use of social media?

At Hotel Delfin, we use social media in different ways. We use it to facilitate the use of online reservation services, but also to promote our products and services and to advertise, improve and facilitate our own services. Other social media services and features. We may integrate other social media services (like social media messaging) for you to interact with hotel Delfin or with your contacts about our services.

We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with hotel Delfin through social media, your social media service provider may allow you to share information with us.If you choose to share, your social media provider will generally inform you about which information will be shared. For example, when you sign into a hotel Delfin user account using your social media account, certain information from that account may be shared with This includes your email address, your age and the profile pictures you’ve saved – depending on what you authorise in your social media account.
When you register with a social media app or connect to a social media messaging service  without a account, the information you choose to share with us may include the basic information available in your social media profile (including your email address, status updates and a list of your contacts).We’ll use this information to help provide you with the service you requested – for example, to forward a message you want to send to your contacts, or to create a personalised user experience in the app or on our websites. It means that if you want us to, we can tailor our services to suit your needs, connecting you and your friends with the best travel destinations and analysing and improving our travel-related services.Your social media provider will be able to tell you more about how they use and process your data when you connect to hotel Delfin through them. This can include combining the personal data they collect when you use hotel Delfin through them with information they collect when you use other online platforms you have also linked to your social media account.

What security and retention procedures does Hotel Delfin put in place to safeguard your personal data?

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work. We’ll keep your personal data for as long as is necessary to enable you to use our services or to provide our services to you to comply with applicable laws, resolve any disputes and otherwise to allow us to conduct our business, including to detect and prevent fraud and/or other illegal activities. All personal data we keep about you as a hotel Delfin customer is covered by this Privacy Statement

How does Hotel Delfin treat personal data belonging to children?

Our services aren’t intended for children under 16 years old, and we’ll never collect their data unless it’s provided by (and with the consent of) a parent or guardian. The limited circumstances we might need to collect the personal data of children under 16 years old include: as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances (such as features addressed to families). Again, this will only be
used and collected as provided by a parent or guardian and with their consent.

If we become aware that we’ve processed the information of a child under 16 years old without the valid consent of a parent or guardian, we will delete it.

How can you control the personal data you’ve given to Hotel Delfin?

We want you to be in control of how your personal data is used by us. You can do this in the following ways:
1. You can ask us for a copy of the personal data we hold about you,
2. You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you. As explained below, you can make some of these changes yourself, online, when you have a user account,
3. In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data,
4. In certain situations, you can also ask us to send the personal data you have given us to a third party. Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law, and we process your personal data based on legitimate interest or the public interest, you have the right to object to that use of your personal data at any time, subject to applicable law. We rely on you to make sure that your personal information is complete, accurate and current. Please do let us know about any changes to, or inaccuracies in, your personal information as soon as possible.
5. If any of the personal data we have about you isn’t accessible through our website or apps, you can send us a request free of charge. For any requests relating to this Privacy Statement, to exercise any of your other rights, or if you have a complaint, please contact us at If you’d like to object to your personal data being processed on the basis of legitimate interest and there’s no way to opt out directly, please contact us at
Who is responsible for the processing of personal data via the hotel Delfin website and how to contact us? Visus Zadar d.o.o. controls the processing of personal data, as described in this Privacy Statement, except where explicitly stated otherwise. Visus Zadar d.o.o. is a private limited liability company established under the law of Croatia and has its registered office at Krešimirova obala 96, 23000 Zadar, Croatia. If you have any questions about this Privacy Statement or about our processing of your personal data, please contact our Data Protection Officer at and we will get back to you as soon as possible. For questions about your reservation, please contact our customer services at Cookie statement Whenever you use our online services or apps, we use cookies and other online tracking technologies various ways, to analyze traffic, or for advertising purposes. We or our business partners are using these technologies directly, including other trip providers as well as advertiser partners.

What is a cookie? A web browser cookie is a small text file that websites place on your computer’s or mobile device’s web browser. So-called “first-party cookies” are the cookies served by the owner of the domain – in our case that’s hotel Delfin. Any cookie we place ourselves is a ‘first party cookie’.
Cookies placed on our domain by trusted partners that we’ve chosen are ”third part cookies”. There is a difference between session and permanent cookies. Session cookies only exist until you close your browser, ending what is called your session. Permanent cookies have a range of different lifespan and stay on your device after the browser is closed and are not deleted automatically when you close the browser. We try to only serve permanent cookies (or allow permanent cookies to be served by third parties) that have a limited lifespan of one year. However, for security reasons, or in other exceptional circumstances, we might sometimes
need to give a cookie a longer lifespan.

6. Alongside cookies, we also use tracking technologies that are very similar. These include web beacons (also known as pixel tags, web bugs, or gifs),, ‘scripts’, ‘tracking URLs’ or ‘software  Development kits’ (known as SDKs). Tracking URLs is a small, one-pixel graphic image that is sent to your computer as part of a web page, in an application, or as part of an HTML email message. Pixels can be used to collect data from your device, and this data includes device or operating system type, IP address, and time of visit. They are also used to read cookies in your browser. URL tracking is used to identify the pages through which the user came to the website. SDKs are small segments of code included in applications that function as cookies and web beacons. All these tracking technologies are referred to as ‘cookies’ here in this Cookie Statement.

How are cookies used?
Cookies are used for various purposes. They allow you to be recognized as the same user across the pages of a website, across devices, between websites or when you use our apps. Cookies are used to collect information, including: IP address, device ID, viewed pages, browser type, browsing information, operating system,  Internet service provider, timestamp, whether you’ve responded to an advertisement, a referring URL, and Features used or activities engaged in on the website/apps.

Our website and applications use cookies for various purposes:
Techinical cookies: We aim to provide user-friendly websites and apps that adapt automatically to your needs and preferences. To achieve this, we use tecnical cookies to our website to work properly and so you can create an account, sign in, and manage your reservation.
Functional cookies: We also use functional cookies to Remember your selected currency and language settings, your past searches and other preferences to help you use our website and apps efficiently and effectively. Also, these cookies remember your registration information, so that you don’t have to retype your login credentials each time you visit our website or app. Don’t worry, passwords will always be encrypted. These functional cookies are not necessary for the functioning of our site or application, but they are responsible for additional functions and a better experience.
Analytics cookies: We use these cookies to help us understand how visitors and customers use our site. It allows us to find out what works and what doesn’t on our  Website and apps, understand the effectiveness of advertisements and communications to make sure we’re interesting and relevant. The data we gather through these cookies can include which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, which emails you have opened and acted upon, and date and time stamp information. It also means we can use details about how you’ve interacted with the site or app, such as the number of clicks you make on a given screen, your mouse movements and scrolling activity,

7. the search words you use and the text you enter into various fields. Our business partners can also use analytics cookies to find out if their visitors are using the accommodation offer integrated into their site. Marketing cookies: We work with trusted third parties, as well as our own, to display personalized and interest-based advertisements both on our website and also others. This is called ‘retargeting’ and is based on your browsing activities, such as the destinations you’ve been searching for, the accommodation you’ve viewed and the prices you’ve been shown.

What are your choices?
In the settings for browsers like Internet Explorer, Safari, Firefox or Chrome, you can choose which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” option in your browser menu to find the settings you need. If you choose to block certain functional cookies, you may not be able to use some features of our services. We’re currently unable to support ‘Do Not Track’ browser settings. In the case of creating a common standard that defines exactly what the “Do Not Track” browser settings apply to, we will consider changing this Cookie Statement. Advertising. We always aim to work with advertising and marketing companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB).
Members of the NAI and IAB adhere to industry standards and codes of conduct and allow you to opt out of behavioural advertising It’s possible that your mobile device allows you to limit information sharing for retargeting purposes through its settings. If you choose to do so, it’s good to be aware that opting out of an online advertising network doesn’t mean you’ll no longer see or be subject to online advertising or marketing analysis. It just means that the network you’ve opted out from will stop delivering ads that are tailored to your web preferences and browsing patterns. Analytics. To prevent Google Analytics from collecting analytical data on certain browser types visit the following link: Google Analytics Opt-out Browser Add-on (only available on desktop).
If you have any questions about this cookie statement, please send an email to This Cookie Statement is subject to periodic changes. However, we recommend that you visit this page regularly to stay up to date with any other (less substantial or relevant) updates.